Any Channel Send SMS, WhatsApp & Email notifications directly inside RetailWings — keep customers informed and suppliers aligned, all from one place.
SMS Messaging
WhatsApp Business
Email
Zero Extra Apps
Communication Channels
Three Channels, One Platform
Every notification your business needs — automatically triggered from your RetailWings workflow.
Customer Notifications
Supplier Notifications
🛒
New SaleOrder #1042 confirmed — ₦24,500
NEW💳
Payment Received₦18,000 received from Adaeze O.
PAID⏰
Payment ReminderBalance ₦6,500 due tomorrow
DUE📋
New QuotationQuote #Q-209 sent — ₦52,000
QUOTEPayment PaidPO #441 — ₦87,000
Item Received12 units delivered ✓
Item Pending8 units in transit
Purchase OrderPO #442 raised
💬
RetailWings SMS● Instant delivery
Hi Adaeze! Your order #1042 (₦24,500) is confirmed. Pickup in ~2 hrs. Balance ₦6,500 due on delivery. – RetailWings
Thanks! Will I get another message when it's ready?
Yes! We'll SMS you the moment it's ready. See you soon. – RetailWings
Customer Notifications
Supplier Notifications
🛒
New SaleInvoice & receipt sent via chat
NEW💳
Payment ReceivedConfirmation + PDF slip shared
PAID⏰
Payment ReminderAuto reminder with pay link
DUE📋
New QuotationQuote PDF shared in chat
QUOTEPayment PaidProof of payment sent
Item ReceivedGRN shared as PDF
Item PendingStatus update shared
Purchase OrderPO document attached
📱
RetailWings WhatsApp● Online
Hi Adaeze! 👋 Your order #1042 for ₦24,500 is confirmed. We'll notify you when it's ready for pickup. – RetailWings
Thank you! Will it be ready today?
Yes! Ready within 2 hours. Reminder: balance of ₦6,500 is due on delivery. 😊
Customer Notifications
Supplier Notifications
🛒
New SaleBranded invoice emailed instantly
NEW💳
Payment ReceivedReceipt + thank-you email sent
PAID⏰
Payment ReminderScheduled reminder + statement
DUE📋
New QuotationFormal quote PDF with full terms
QUOTEPayment PaidRemittance email sent
Item ReceivedGRN email dispatched
Item PendingEscalation email sent
Purchase OrderPO email + PDF attached
✉️
RetailWings Email● Delivered
Dear Adaeze, Thank you for your order #1042. Please find your invoice of ₦24,500 attached. Your order will be ready within 2 business hours.
Received, thanks. Can you send a full product breakdown?
Please find the full itemised breakdown attached. A payment reminder for the outstanding ₦6,500 will be sent 24 hours before the due date.
How It Works
Automated in 4 Simple Steps
No manual messaging. RetailWings triggers the right notification at the right time — automatically.
1
Action Triggered
A sale, payment, or purchase order event occurs inside RetailWings
2
Template Selected
The system picks the right message template for the event type and recipient
3
Channel Chosen
SMS, WhatsApp, or Email is selected based on your preferences or recipient settings
4
Delivered Instantly
Message is sent and logged — customers and suppliers stay informed in real time
Use Cases
Every Scenario, Covered
From customer receipts to supplier purchase orders — RetailWings handles every notification automatically.
🛒
Order Confirmation
Automatically notify customers the moment a sale is recorded — with order details and total.
SMSWhatsAppEmail
💳
Payment Confirmation
Send instant payment receipts with full transaction details — building customer trust on every transaction.
SMSWhatsAppEmail
⏰
Payment Reminders
Schedule automated reminders for outstanding balances — reduce late payments without manual follow-up.
SMSWhatsAppEmail
📋
Quotation Delivery
Send formal quotations directly to customers via their preferred channel — close deals faster.
WhatsAppEmail
📦
Supplier Purchase Orders
Notify suppliers the moment a purchase order is raised — with full PO details and attachments.
SMSWhatsAppEmail
✅
Delivery & Receipt Updates
Keep suppliers informed on received, pending, and in-transit items — eliminating back-and-forth calls.
SMSWhatsAppEmail
Platform Features
Built for Serious Business
Every feature designed to save you time, reduce errors, and keep every stakeholder in the loop.
⚡
Instant AutomationNotifications fire automatically on trigger events — no manual sending ever required.
🎨
Branded TemplatesUse your logo, colors, and tone across all channels — professional at every touchpoint.
📎
Document AttachmentsAutomatically attach invoices, receipts, GRNs, and POs to WhatsApp and email messages.
🌍
Offline-Friendly SMSSMS ensures delivery even without internet — critical for markets with connectivity gaps.
📊
Delivery TrackingKnow exactly when messages are delivered and read — full audit trail inside your dashboard.
🔒
Secure & CompliantAll messages are encrypted and logged — keeping your business communications safe and auditable.
One System.
Full Control.
Stop switching between apps. RetailWings puts SMS, WhatsApp, and Email in one place — alongside your entire ERP.