Industry Solution — Furniture Stores & Home Decor
The smarter way to
The smarter way to
run your Furniture Store
RetailWings Africa gives furniture stores, showrooms, and home decor retailers a complete retail management platform — from showroom floor to delivery tracking to customer loyalty. Built entirely for Africa's home retail reality.
10+Integrated Modules
4African Markets
7-DayFree Trial
₦100M+Working Capital
Every piece tracked, every delivery managed — RetailWings Africa
Showroom ManagementFloor display tracking
Deposits & LayawayMulti-stage payments
Delivery TrackingReal-time updates
Challenges We Solve
Every furniture store owner knows these headaches
These are the real problems costing furniture stores revenue and customers across Nigeria, Ghana, Kenya and South Africa. RetailWings solves every one.
“I lose track of which pieces are on the showroom floor vs in the warehouse.”
RetailWings separates showroom display items from warehouse stock. Every piece has a floor status — displayed, reserved, sold, or in delivery — visible to your entire team in real time.
“Managing customer deposits and balance payments is a nightmare.”
RetailWings tracks every payment stage per customer order — initial deposit, installments, and balance. Automated SMS and WhatsApp reminders notify customers before each payment is due.
“Customers call every day asking when their furniture will be delivered.”
RetailWings delivery scheduling sends automatic WhatsApp updates at every stage — order confirmed, dispatch date, out for delivery, and delivered. Customers are kept informed without your staff lifting a finger.
“I don't know which furniture categories and suppliers are most profitable.”
Margin analytics breaks down profit by category, supplier, price range, and season. Know which sofa ranges make money and which bedroom sets to stop stocking. Make buying decisions backed by data.
“My sales staff have no customer history when a buyer comes back.”
Every customer interaction, purchase, preference, and complaint is stored in RetailWings CRM. Staff see the full customer history instantly — walk-ins feel like VIPs, not strangers.
“Running promotions and clearance sales is slow and manual.”
Trigger clearance SMS campaigns, WhatsApp new collection previews, and email promotions to your entire customer base in minutes — segmented by purchase history and spend level.
How RetailWings Helps
From the showroom floor
From the showroom floor
to the customer's door
RetailWings gives your furniture store the operational backbone to sell more, deliver faster, and build lasting customer relationships.
Showroom Floor ManagementTrack every display piece by location, status, and availability. Mark items as displayed, reserved, or sold — staff always know what's available without searching the floor.
Deposit & Layaway ManagementCollect and track multi-stage payments per order. Automated SMS and WhatsApp reminders go to customers before each installment is due — zero manual follow-up.
Delivery Scheduling & TrackingSchedule deliveries, assign teams, and send automatic WhatsApp updates at every delivery stage. Customers know exactly when their furniture arrives — no more daily calls.
Sales & Margin AnalyticsRevenue and margin by category, supplier, price band, and season. Know which product lines drive profit and which to phase out — make buying decisions that grow your bottom line.
0Missed deposit remindersAutomated SMS/WhatsApp covers every installment
100%Delivery visibilityReal-time status for every order in transit
3×More repeat customersLoyalty programme drives return purchases
40%Less dead showroom stockSlow-mover alerts trigger promotions before write-offs
₦100M+Working CapitalSales data qualifies you for business loans
1Platform for everythingPOS, stock, delivery, CRM, loyalty — one login
Core Features
Every tool your furniture store needs. One platform.
From the first showroom visit to the final delivery — RetailWings manages your complete furniture retail operation.
Furniture Store POS
Fast checkout for high-value items, deposit collection, split payments, cash, card, transfer, and mobile money. Offline-capable — never miss a sale.
Explore POS
Showroom Floor Management
Track every display item's status — on floor, reserved, sold, or in warehouse. Manage floor sample markdowns separately from new stock.
Explore Showroom
Deposits & Layaway
Multi-stage payment tracking per order. Collect deposits, schedule installments, track balances, and send automated payment reminders via SMS and WhatsApp.
Explore Payments
Delivery Management
Schedule deliveries, assign teams, track status, and auto-send WhatsApp updates to customers at every stage — confirmed, dispatched, out for delivery, delivered.
Explore Delivery
Inventory & Warehouse
Manage showroom floor vs warehouse stock separately. Track items by category, supplier, dimensions, and material. Low-stock alerts and slow-mover reports built in.
Explore Inventory
Customer CRM
Full customer profiles — purchase history, preferences, active orders, delivery status, and payment history. Staff know every customer before saying hello.
Explore CRM
Accounting & Finance
Automated P&L, VAT, bank reconciliation, and deposit liability tracking. Know exactly how profitable each product category and season is at any time.
Explore Accounting
Multi-Branch & Showroom
Run multiple showroom locations from one dashboard. Transfer stock between branches, compare showroom performance, and unify customer records across all locations.
Explore Branches
Supplier & Manufacturer Management
Track purchase orders from manufacturers, manage import invoices, monitor lead times, and reconcile supplier payables — all without spreadsheets.
Explore Suppliers
Order & Delivery Flow
From sale to delivery,
From sale to delivery,
fully automated
RetailWings manages the entire furniture sales journey — from the moment a customer places an order to the moment it arrives at their door, with automated communication at every step.
1
Customer selects piece in showroom
Staff add the item to an order on the RetailWings POS. Product specs, dimensions, and price pulled automatically from the catalogue.
POS
2
Deposit collected & order created
Initial deposit recorded against the customer's order. WhatsApp receipt sent instantly. Balance and payment schedule tracked automatically.
Deposit Management
3
Installment reminders sent automatically
RetailWings sends SMS and WhatsApp reminders 3 days before each payment is due. Zero manual follow-up — the system handles it.
Auto SMS & WhatsApp
4
Balance cleared — delivery scheduled
When full payment is received, delivery is scheduled in RetailWings. Delivery team assigned, date confirmed, and customer notified via WhatsApp.
Delivery Scheduling
5
Delivered & loyalty points awarded
Delivery confirmed in the system. Customer receives a WhatsApp "delivered" confirmation and loyalty points are automatically credited to their account.
Loyalty Auto-Reward
Delivery Communication — All Automated
Order ConfirmationWhatsApp receipt + order summary sent immediately
Auto
Payment RemindersSMS 3 days before each installment is due
Auto
Delivery Date AlertWhatsApp notification with confirmed delivery date
Auto
Out for DeliveryReal-time update when team departs with the item
Live
Delivery ConfirmedWhatsApp confirmation + loyalty points credited
Auto
Omnichannel Communication
Keep customers coming back
Keep customers coming back
to your showroom
RetailWings keeps you connected to every customer through SMS, Email, and WhatsApp — all automated from one dashboard. No separate marketing tool. No monthly subscription to another platform.
SMS
Email
WhatsApp
Push Alerts
WhatsApp for Furniture Stores
Customers receive order confirmations, payment reminders, delivery updates, and new collection previews on WhatsApp. They can also enquire about product availability and dimensions — all through a familiar channel they already use daily.
Automated SMS Campaigns
Send clearance sale alerts for showroom floor samples, seasonal promotion blasts, win-back campaigns for customers who haven't purchased in 90 days, and payment installment reminders — all triggered automatically based on customer data.
Branded Email Marketing
Send beautiful new collection lookbooks, home decor inspiration guides, interior design content, VIP customer exclusive previews, and personalised recommendations based on each customer's past purchases — all with your store branding.
98%SMS open rate vs 20% email average
60%Of WhatsApp new-collection previews lead to a showroom visit
3×More repeat purchases from loyalty SMS reminders
₦0Extra marketing tools needed — all built into RetailWings
What you can automate with RetailWings messaging
WhatsApp order confirmation when a customer places a deposit
SMS reminder 3 days before each layaway installment is due
WhatsApp "out for delivery" alert on delivery day
New collection WhatsApp preview to all loyalty members
Clearance SMS — "Floor sample sofas up to 50% off this week"
Birthday discount SMS to customers in the month of their birthday
Win-back SMS to customers with no purchase in 90 days
Monthly email lookbook — new arrivals and interior inspiration
Loyalty points earned notification after every completed order
Customer Loyalty Programme
Turn one-time buyers into lifetime customers
Furniture customers don't buy every week — but when they do, the value is high. The RetailWings Loyalty Programme keeps your store top of mind between purchases, so when they're ready to buy again, they come to you first.
3×More Return VisitsLoyalty members return for subsequent purchases significantly more often
₦↑Higher Order ValueCustomers spend more per order when earning points towards a reward
0Extra Apps NeededLoyalty runs natively inside RetailWings — nothing extra to install
SMS+ Email + WhatsAppCustomers notified when they earn or can redeem across all channels
Homeowner0 – 4,999 pts
Interior5,000 – 19,999 pts
Estate20,000+ pts
How the Furniture Loyalty Programme works
1
Customer makes a purchase or depositEvery order — full payment or deposit — earns points automatically based on spend value and your tier rules.
2
Points tracked against phone numberNo app or card needed. Balance linked to their phone — frictionless for them, full visibility for your team.
3
WhatsApp or SMS notificationCustomer receives: "You earned 500 pts at HomeCraft! Total: 4,200. Redeem on your next purchase for ₦2,000 off."
4
Redeem in-store or on next orderPoints redeemed at checkout or applied against a deposit. Works across all showroom branches.
5
Estate members get exclusive perksTop-tier customers get early access to new collections, exclusive interior consultation, priority delivery slots, and higher earn rates.
Why RetailWings Africa
Built for Africa. Ready for scale.
We didn't adapt a Western furniture retail platform. RetailWings was designed ground-up for African home and furniture retailers — with the features that actually matter in this market.
01Offline-first POSPower cuts don't close your showroom. RetailWings keeps processing sales during outages and syncs everything when connection returns.
02Multi-currency supportNGN, GHS, KES, ZAR — price your inventory and pay suppliers in your local currency without rebuilding your catalogue.
03NDPR compliantCustomer and payment data handled to Nigerian Data Protection Regulation standards. Trust built in from day one.
04Local support teamReal people in your timezone who understand the Nigerian and African furniture market. Phone, WhatsApp, and email support.
05All-in-one platformPOS, showroom management, deposits, delivery, loyalty, SMS/WhatsApp/Email, accounting — one subscription, one login.
06Access working capitalYour RetailWings sales data qualifies your furniture store for loans from ₦1M to ₦100M+. Fund your next container of stock with your own data.
Frequently Asked Questions
Got questions? We have answers.
Can RetailWings manage customer deposits and layaway for furniture?
Yes. RetailWings tracks multi-stage payments per order — deposits, installments, and balances. Automated SMS and WhatsApp reminders notify customers before each payment is due.
Does RetailWings handle furniture delivery scheduling?
Yes. Schedule deliveries, assign teams, and send automatic WhatsApp updates at every stage — confirmed, dispatched, out for delivery, and delivered. No more daily customer calls.
Can I manage showroom floor items separately from warehouse stock?
Yes. RetailWings tracks showroom display items vs warehouse stock separately. Mark pieces as displayed, reserved, sold, or in delivery — your team always knows what is available.
Can I run a loyalty programme for furniture customers?
Yes. The built-in Loyalty Programme rewards every order. Customers get automatic SMS, Email, or WhatsApp notifications when they earn or can redeem points — no third-party tool needed.
Does it work for furniture stores with multiple showroom locations?
Yes. Manage unlimited showroom locations from one dashboard. Transfer stock between locations, compare performance, and maintain unified customer records in real time.
How much does RetailWings cost for a furniture store?
Plans start at ₦144,000/year (Starter), ₦500,000/year (Professional), and ₦750,000/year (Enterprise). All plans include a 7-day free trial — no credit card required.
Get Started Today
Your furniture store deserves a platform
Join furniture stores and home decor retailers across Nigeria, Ghana, Kenya, and South Africa running smarter with RetailWings Africa. Free for 7 days — no credit card required.
Your furniture store deserves a platform
built for African home retail
Join furniture stores and home decor retailers across Nigeria, Ghana, Kenya, and South Africa running smarter with RetailWings Africa. Free for 7 days — no credit card required.
Secure & NDPR Compliant
7-Day Free Trial
Local Support Team
NGN · GHS · KES · ZAR
Cancel Anytime