Industry Solution — Electronics Stores & Consumer Electronics Retail
The smarter way to
The smarter way to
run your Electronics Store
RetailWings Africa gives electronics stores and consumer electronics retailers a complete retail management platform — from IMEI tracking to warranty management to instalment payments. Built for electronics retail across Nigeria, Ghana, Kenya, and South Africa.
10+Integrated Modules
4African Markets
7-DayFree Trial
₦100M+Working Capital
Every IMEI tracked, every warranty managed — RetailWings Africa
IMEI TrackingPer unit from stock to sale
Warranty AlertsAuto SMS before expiry
Instalment PlansMulti-stage payment tracking
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Nigeria₦ NGN — Lagos, Abuja, Port Harcourt
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GhanaGHS — Accra, Kumasi, Takoradi
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KenyaKES — Nairobi, Mombasa, Kisumu
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South AfricaZAR — Johannesburg, Cape Town, Durban
Challenges We Solve
Every electronics store owner knows these headaches
These are the real problems holding back electronics retailers across Nigeria, Ghana, Kenya and South Africa. RetailWings solves every one.
“I can't prove which customer bought which phone when a warranty claim comes in.”
RetailWings tracks every unit by IMEI or serial number from the day it enters your stock to the day it's sold. Every sale generates an IMEI-specific receipt linked to the customer record — warranty claims take seconds, not an hour of searching.
“Customers with instalments disappear after the first payment.”
RetailWings tracks every instalment payment per customer order. Automated SMS and WhatsApp reminders go out before each payment is due — your team never has to chase manually and bad debts drop significantly.
“Warranty periods expire and customers have no idea — then they blame me.”
RetailWings sends automatic SMS warranty expiry reminders to customers 30 days before their warranty ends. Customers appreciate the service — and it creates a sales opportunity to upsell extended warranty or accessories.
“Managing Samsung, iPhone, Tecno, and all other brands is confusing in one system.”
RetailWings organises your entire catalogue by brand, model, colour, and storage specification. Every variant tracked independently — you always know exactly how many iPhone 15 128GB Black units remain in stock.
“After-sales repair jobs get lost and customers call non-stop for updates.”
RetailWings logs every repair and service job against the original sale. Track job status, assign to technicians, and send automatic WhatsApp updates to customers when their device is ready — zero manual follow-up.
“I have multiple branches and no way to see stock levels across all of them.”
One dashboard shows real-time stock levels across all your branches — Lagos Island, Ikeja, Accra Mall, Westlands Nairobi. Transfer stock between locations, track sales per branch, and maintain unified customer records everywhere.
IMEI Tracking & Warranty Management
Every unit tracked.
Every unit tracked.
Every warranty managed.
From the moment a phone arrives in your store to the end of its warranty period — RetailWings maintains a complete electronic trail for every single unit you sell.
1
Stock received — IMEI scanned inEach unit's IMEI or serial number is scanned into RetailWings when stock arrives. Linked to supplier invoice, purchase price, and date received.Stock Entry
2
Sale recorded — IMEI linked to customerAt checkout, the IMEI scanned matches to the customer's profile. Warranty start date recorded automatically. IMEI receipt generated and sent via WhatsApp.Auto WhatsApp Receipt
3
Warranty period tracked automaticallyRetailWings calculates warranty expiry from sale date. You set the duration — 3, 6, or 12 months — and the system tracks it per unit with zero manual effort.Auto Tracking
4
Warranty expiry SMS sent to customer30 days before warranty expires, the customer receives an automatic SMS: "Your [Device] warranty expires on [Date]. Visit us for service or extended cover." Sales opportunity created automatically.Auto SMS Alert
5
Repair jobs logged against the saleWhen a customer brings in a device for repair, RetailWings links the service job to the original IMEI sale. Full history — purchase date, warranty status, previous repairs — visible instantly.After-Sales CRM
What RetailWings automates for after-sales
IMEI-linked Sale ReceiptWhatsApp receipt with IMEI and warranty details
WhatsApp
Warranty Expiry ReminderSMS to customer 30 days before warranty ends
SMS
Repair Job Status UpdateWhatsApp when device is ready for collection
WhatsApp
Instalment Payment ReminderSMS 3 days before each instalment is due
SMS
Monthly Instalment StatementWhatsApp statement of outstanding balance
Auto
How RetailWings Helps
From the display shelf
From the display shelf
to after-sales service
RetailWings gives your electronics store complete operational control — track every unit, collect every payment, and deliver exceptional after-sales service that builds customer loyalty.
IMEI & Serial Number TrackingFull unit-level traceability from stock entry to sale to warranty. Every device linked to every customer — across all branches and channels.
Instalment & Deposit ManagementTrack multi-stage payments per order. Automated SMS reminders before each instalment is due — your team stops chasing and customers pay on time.
Repair & Service Job TrackingLog every repair against the original sale and IMEI. Track job status, assign to technicians, and auto-notify customers via WhatsApp when their device is ready.
Brand & Model Variant ManagementOrganise Samsung, iPhone, Tecno, Infinix, Sony and all brands by model, colour, and storage spec. Know your exact stock per variant across all locations in real time.
100%IMEI traceabilityEvery unit tracked from arrival to sale to warranty
85%Instalment collection rateAuto SMS reminders dramatically reduce bad debts
3×Faster warranty claimsIMEI lookup resolves claims in seconds not hours
0Lost repair jobsEvery service job tracked against IMEI and customer
₦100M+Working CapitalSales data qualifies you for business loans
1Platform for everythingPOS, IMEI, warranty, instalments, loyalty — one login
Core Features
Every tool your electronics store needs. One platform.
From the first sale of the day to month-end accounting — RetailWings handles your complete electronics retail operation across Nigeria, Ghana, Kenya and South Africa.
Electronics Store POS
Fast barcode and IMEI scanning, split payments, cash, card, transfer, and mobile money (M-Pesa, MTN MoMo, Airtel). Offline-capable — never miss a sale during outages.
Explore POS
IMEI & Serial Tracking
Track every unit from stock entry to sale to warranty expiry. IMEI-linked receipts, customer records, and after-sales history — all connected automatically.
Explore IMEI Tracking
Warranty Management
Track warranty periods per unit. Automatic SMS expiry reminders 30 days before warranty ends. Full warranty claim history per IMEI instantly accessible.
Explore Warranty
Instalment & Deposit Plans
Collect deposits, set instalment schedules, track balances, and send automated SMS reminders before each payment is due — across Nigeria, Ghana, Kenya and South Africa.
Explore Instalments
Repair & Service Tracking
Log repair jobs against IMEI and customer records. Track job status, assign to technicians, and auto-send WhatsApp ready-for-collection alerts to customers.
Explore Repairs
Brand & Model Inventory
Organise all brands by model, colour, storage, and spec. Track Samsung, iPhone, Tecno, Infinix, and all others independently per variant. Real-time stock per branch.
Explore Inventory
Accounting & Finance
Automated P&L, VAT/GST tracking for NG/GH/KE/ZA, bank reconciliation, and instalment receivables. Know your true profitability per brand and category.
Explore Accounting
Multi-Branch Management
One dashboard for all locations — Lagos, Accra, Nairobi, Johannesburg. Transfer stock between branches, compare performance, maintain unified customer and IMEI records.
Explore Branches
Sales & Margin Analytics
Revenue and margin by brand, model, category, and market. Know your fastest-moving and highest-margin products. Make buying decisions backed by real data.
Explore Analytics
Omnichannel Communication
Stay connected to every
Stay connected to every
customer across 4 markets
RetailWings keeps you connected to customers in Nigeria, Ghana, Kenya and South Africa through SMS, Email, and WhatsApp — automated from one dashboard across all your branches and channels.
SMS
Email
WhatsApp
Push Alerts
WhatsApp for Electronics Stores
Send IMEI-linked sale receipts, instalment statements, repair job status updates, warranty alerts, and new product arrival notifications directly via WhatsApp. Customers across Nigeria, Ghana, Kenya and South Africa get instant, professional after-sales communication.
Automated SMS Campaigns
Trigger SMS for warranty expiry reminders, instalment payment due alerts, new flagship phone arrival announcements, seasonal promotions, trade-in offers, and win-back messages to customers who haven't purchased recently — all automated across all 4 markets.
Branded Email Marketing
Monthly product newsletters, new flagship release announcements, tech guides and buying tips, VIP customer exclusive previews, and personalised recommendations based on each customer's purchase history — all with your store branding.
98%SMS open rate across Nigeria, Ghana, Kenya and South Africa
85%Of instalment customers pay on time when auto-reminded
60%Of warranty expiry SMS result in a service or accessory upsell
₦0Extra tools needed — all built into RetailWings
What you can automate with RetailWings messaging
WhatsApp IMEI receipt the moment a phone is sold
Warranty expiry SMS 30 days before cover ends
Instalment reminder SMS 3 days before payment due
WhatsApp — "Your device is ready for collection"
New iPhone/Samsung arrival alert to loyal customers
Trade-in offer SMS — "Upgrade your old phone today"
Win-back SMS to customers with no purchase in 6 months
Monthly email — tech buying guide and new arrivals
Loyalty points earned notification after every purchase
Customer Loyalty Programme
Turn one-time buyers into repeat tech customers
The RetailWings Omnichannel Loyalty Programme rewards every purchase across Nigeria, Ghana, Kenya and South Africa. No app needed. Points earned in Lagos can be redeemed in Accra. One loyalty programme, four markets.
3×More Repeat PurchasesLoyalty members return for accessories, upgrades and repairs significantly more often
₦↑Higher Order ValueCustomers add accessories and protection plans when earning points towards a reward
0Extra Apps NeededLoyalty runs natively inside RetailWings — nothing extra to install or maintain
SMS+ Email + WhatsAppCustomers across all 4 markets notified when they earn or can redeem
Starter0 – 4,999 pts
Tech Fan5,000 – 19,999 pts
Tech Elite20,000+ pts
How the Electronics Loyalty Programme works
1
Customer buys — any channel, any countryIn-store, online, or WhatsApp order in Nigeria, Ghana, Kenya or South Africa — every purchase earns points automatically.
2
Points tracked against phone numberNo app or card needed. Balance linked to their phone — frictionless for the customer, full visibility for your team.
3
Instant WhatsApp or SMS notificationCustomer receives: "You earned 400 pts at TechZone! Total: 6,200. Redeem on your next purchase for ₦3,000 off accessories."
4
Redeem in-store, online, or on WhatsAppPoints redeemable across all branches in all 4 countries — truly pan-African loyalty that follows the customer.
5
Tech Elite members get VIP accessTop-tier customers get early access to new flagship releases, exclusive trade-in rates, priority service, and higher earn rates — making your biggest spenders your most loyal advocates.
Why RetailWings Africa
Built for Africa. Ready for 4 markets.
RetailWings is the only retail ERP platform designed ground-up for electronics retailers operating across Nigeria, Ghana, Kenya and South Africa simultaneously.
01Offline-first POSPower cuts in Lagos, Accra, Nairobi, or Jo'burg don't stop your sales. RetailWings keeps selling and syncs when connection returns.
02NGN · GHS · KES · ZARPrice in local currency across all 4 markets. Multi-currency reporting shows performance per country without manual conversion.
03NDPR & data compliantCustomer and IMEI data handled to Nigerian Data Protection Regulation standards — critical for electronics retail where customer data is sensitive.
04Local support teamReal people in your timezone who understand African electronics retail. Support via phone, WhatsApp, and email across all 4 markets.
05All-in-one platformPOS, IMEI tracking, warranty, instalments, loyalty, SMS/WhatsApp/Email, accounting — one subscription, one login, zero integration headaches.
06Access working capitalYour RetailWings sales data qualifies your electronics store for loans from ₦1M to ₦100M+. Stock the latest flagship phones without draining cash.
Frequently Asked Questions
Got questions? We have answers.
Can RetailWings track IMEI numbers for electronics in Nigeria, Ghana, Kenya and South Africa?
Yes. RetailWings tracks every unit by IMEI or serial number from stock entry to sale to warranty — generating IMEI-linked receipts via WhatsApp and maintaining full unit history per customer across all 4 markets.
Does RetailWings manage warranty periods and expiry alerts?
Yes. Warranty periods are tracked per unit sold. Customers receive automatic SMS alerts 30 days before their warranty expires — creating both a service opportunity and an upsell moment for accessories or extended cover.
Can RetailWings handle customer instalment payment plans?
Yes. RetailWings tracks deposits, instalment schedules, and outstanding balances per order. Automated SMS reminders go out before each payment is due — dramatically reducing late payments and bad debts.
Does RetailWings support repair and after-sales service tracking?
Yes. Log every repair job against the original IMEI and customer record. Track status, assign technicians, and auto-notify customers via WhatsApp when their device is ready for collection.
Does it work for electronics stores with multiple branches across countries?
Yes. Manage unlimited branches across Nigeria, Ghana, Kenya and South Africa from one dashboard. Unified IMEI records, customer accounts, and stock visibility across all locations in real time.
How much does RetailWings cost for an electronics store?
Plans start at ₦144,000/year (Starter), ₦500,000/year (Professional), and ₦750,000/year (Enterprise). Pricing also available in GHS, KES, and ZAR. All plans include a 7-day free trial — no credit card required.
Get Started Today
Your electronics store deserves a platform
Join electronics stores and consumer electronics retailers across Nigeria, Ghana, Kenya, and South Africa running smarter with RetailWings Africa. Free for 7 days — no credit card required. Pay in NGN, GHS, KES, or ZAR.
Your electronics store deserves a platform
built for African retail
Join electronics stores and consumer electronics retailers across Nigeria, Ghana, Kenya, and South Africa running smarter with RetailWings Africa. Free for 7 days — no credit card required. Pay in NGN, GHS, KES, or ZAR.
Secure & NDPR Compliant
7-Day Free Trial
Local Support Team
NGN · GHS · KES · ZAR
Cancel Anytime